Define the customer journey
Map enquiries, reminders, follow-ups and support interactions to the teams responsible for each step.
OUR SERVICES / AUTOMATE
Better conversations.
Better connections.
Connect customer messaging, team workflows and business systems. We help plan WhatsApp Business Platform integrations and automation around clear, consent-based customer journeys.
Explore WhatsApp solutionsA defined scope shaped around your business, team and goals.
NEXADLY / AUTOMATECONCEPT
WA
From conversation to follow-through
01Enquiry02Support03Follow-up
BUILT AROUND YOUR BUSINESS
Clear thinking.
Practical execution.
Connect the conversation
Plan CRM and commerce integrations so relevant information can flow into the customer communication process.
Build consent into the workflow
Include approved templates, customer consent, opt-out handling and applicable platform requirements in the implementation.
WHAT WE CAN HELP WITH
The right capabilities.
For your next step.
We’ll shape a defined corporate service scope around your requirements, existing systems and priorities. Access to any SaaS product is a separate arrangement, with its own product terms and pricing.
WhatsApp Business Platform integrationCampaign broadcastingTemplate managementAutomated chatbotsShared team inboxCustomer segmentationCRM integrationLead managementAutomated follow-upsSupport workflowsAnalytics and reportingE-commerce integrationsAI-powered conversations
MAKE THE WORK CONCRETE
A project with
clear deliverables.
These are the building blocks we can bring to your engagement. Your proposal defines the exact deliverables and responsibilities.
A mapped messaging journey
Enquiry, service and follow-up flows with consent, team responsibilities and handoff points defined.
A scoped messaging integration
The approved business platform setup, inbox workflow and CRM or commerce connections.
A real-flow verification plan
Checks for templates, opt-out handling and authorized end-to-end messages before wider use.
FROM DISCUSSION TO DELIVERY
Know what happens.
At each step.
Map customer conversations
Identify the messaging use cases, audience permissions and team members who need to participate.
Confirm platform readiness
Review account access, provider requirements, templates and the systems that need to connect.
Build the workflow
Configure the agreed integrations, automation and human handoffs for the selected use case.
Verify before expanding
Check an authorized message journey and the receiving workflow, then document ongoing ownership.
A GOOD PLACE TO START
Let’s define
what matters.
A useful first conversation gives us the context to recommend a focused next step.
- Which customer interactions should messaging support?
- How is customer consent collected and recorded?
- Which team and business systems need access?
USEFUL ANSWERS
Before your
next step.
More context for planning your whatsapp business automation project.
Discuss your requirementsCan we send campaigns to any contact list?
Campaigns need appropriate customer permission and must meet applicable platform requirements. Consent records, opt-out handling and audience suitability are part of the planning.
Can WhatsApp connect to our CRM or store?
It can be evaluated using the APIs and access available in your systems. The specific data flows and provider costs are clarified in the scope.
Does a saved configuration mean messages are delivering?
No. Account readiness, template approval and an observed authorized message flow are separate checks. We define the relevant verification steps before launch.
YOUR NEXT CHAPTER
Your next idea.
Let’s build on it.
Share your goals, existing setup and target timeline. We’ll help turn them into a clear scope and a practical next step.